"In-Stock" - This item is currently on-hand at our shop, and is ready for immediate dispatch. Orders containing exclusively "In-Stock" items will usually be fulfilled within 1-2 business days, and in some instances on the same day.

"Available to Order" - Marked items will require ordering from the manufacturer. Most manufacturer wait times are marked below the product listing at the bottom of the page within the manufacturer fulfillment information section. Depending on the manufacturer, as well as the material / nature of the item, wait times can vary greatly. If these are unmarked, generally wait times will be short (avg. ~3-10 business days).

Products with special order lead times will be marked specifically within the product description to provide as much transparency with the customer before making a purchase. Typical items with long lead times will include items such as Carbon Fiber Bonnets, Aero Kits, Certain OE parts ect.

In some instances, products may be discontinued without our knowledge. In these instances, we ask for your understanding and patience. This process may take over a week, as manufacturer contact can be delayed. We may also try to find alternative solutions such as searching for stock from other sources. If we cannot fulfill your order, you will be contacted regarding the discontinued item, and either offer a confirmed available alternative, otherwise we will refund the the product from your order / entire order.

If you have not received any updates after your initial "Order Confirmation" email, then we are most likely preparing your order, or awaiting the arrival of item(s) in your order from the manufacturer.

If you are unsure of your order status, please feel free to contact us via email (support@ekmotorsinc.jp). Most of the time, we can provide you with a general time frame of when we expect to receive your item(s) based on previous experience with the manufacturer. In certain cases, we will also contact the manufacturer directly regarding item ETA's, however more often than not, we do not receive any concrete dates regarding ETA's. This can be due to many factors including unexpected delays, material shortages, shipping issues ect. Please provide us with some consideration as we try our best to maintain transparency, and provide the customer with all available information at that time.

Most of the products we sell are sourced directly from manufacturers in Japan. While many items are kept in stock, others are made to order or supplied on demand. As a result, dispatch times vary depending on the brand and product.

Below are the typical lead times for some of our most popular brands:

• Tinker B-WEST 1-2 business days
• N-STYLE 3-10 business days (exc. knuckles)
• Origin Labo 3-10 business days
• Rev Style 3-5 business days (exc. manifold)
• D-MAX 1-5 business days
• 326power 3-10 business days
• Reverse Knuckle ~3 months

The delivery estimates below apply after your order has been dispatched. Delivery times are estimates only and may vary due to customs clearance, weather, peak shipping periods, or delays with the destination courier.

Please note: Preorders, backorders, special-order items, and spare parts may require additional processing or manufacturing time before shipment. Be sure to check the product page or our Dispatch Time Estimates for more information.

Domestic Shipping (Japan)

• SAGAWA: Typically 1–3 business days after dispatch (depending on destination).

International Shipping

• EMS: Approximately 5–21 days.
• DHL Express: Approximately 2–8 business days.
• FedEx International: Approximately 2–8 business days.

Feel free to contact us before placing your order. We'll be happy to check the latest dispatch times and recommend the best shipping option for your destination.

Once your parcel leaves Japan, it is handed over by Japan Post to your local postal service (such as USPS in the United States). From this point onward, the local carrier is responsible for the final delivery, address corrections, customs clearance, and any delivery attempts.

If your tracking shows that the parcel has arrived in your country but has stopped updating, or if there is an address issue, please contact your local postal service as soon as possible.

It’s very common for customers to contact us first when their parcel appears to be delayed after arriving in their country. However, as the shipment is now with your local postal carrier, they are the best point of contact and can assist much faster than we can. They have access to the latest tracking updates and can make delivery or address changes where available.

You can usually use the same Japan Post tracking number on your local carrier’s tracking website. For example:

• United States: Copy and paste your Japan Post tracking number into the USPS tracking page.
• Other countries: Enter your Japan Post tracking number on your national postal service’s tracking website.

If action is required and the parcel is not claimed or the address issue is not resolved, the package may be Returned to Sender (RTS).

If your parcel is returned to us due to an incorrect address, failure to collect the package, or failure to respond to your local postal service or customs authority, you will be responsible for any applicable redelivery shipping fees should you wish to have the order sent again.

If you instead choose to cancel your order after it has been returned to us, we can generally refund the cost of the item(s) once they have been received and inspected. Items returned in their original, unused, and restockable condition are typically eligible for a refund of the item value. If the returned item is not in a condition that can be resold as new, a partial refund may be issued to reflect any loss in value. Original shipping charges are non-refundable.

Unfortunately, once the parcel has been handed over to your local postal service, we are unable to request delivery changes or intervene on your behalf. Contacting your local postal service directly is the quickest and most effective way to ensure your parcel is delivered successfully.

- Order Cancellations
We frequently have customers contact us regarding the cancellation of their order. Depending on your ordered item, as well as your reasoning provided, the choice to refund your order is completely up to our discretion. For most cases, we will simply refund your order, especially if your requested refund items is something that is in-stock with us. We most likely will not charge you a re-stocking fee either.

If your order contains a special order / made to order production item, generally we will not refund you for this item. Alternatively we may also refund you with a re-stocking fee.

- Smaller Order Refunds
Depending on the total order sum, as well as the payment method, we may opt to refund you via store credit, as more often than not, by the time the refund has been processed to your original payment method, you may lose a certain percentage of the initial payment due to factors out of our control such as payment processing fees ect.

- Large Order Refunds
Most large orders will be refunded to your original payment method. We may contact you in specific circumstances.

- Domestic Payments via KOMOJU:
As this payment portal requires a cash payment at third party locations (mainly Combini's), currently refunding directly through these methods (receiving your refund via cash) is not possible due to their gateway limitations. This is not a choice made by us, but rather a system limitation. For smaller orders, we will refund your order to your account via store credit. For any large items, we may contact you first via either email or phone to discuss what method of refund is best suited for the customer and situation.