Shipping - Common Issues Q&A
Update (10/11/25): Domestic shipping (Japan) will be free upon checkout, as we are currently utilizing "paid on delivery".
As always, if you encounter any issues, big or small with our storefront, please do not refrain from sending our team a message via support@ekmotorsinc.jp found under "About Us" -> "Contact Us" on the Main Menu header.
As some of you may be aware, our website is currently under daily maintenance to ensure every customer is provided with the easiest shopping experience possible.
If you have ANY issues or questions surrounding shipping or the rate that is calculated at checkout for your cart, please do not hesitate to contact us. We will be more than happy to personally confirm your shipping rate and deliver the best possible price.
Here are some key notes:
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Consolidated shipping of multiple items - As of 3/3/25, a majority of the cart consolidation problems have been amended. However if you still feel there is an error with your checkout calculation, please do not hesitate to contact us.
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Unavailable shipping options - If you are experiencing certain shipping methods not displaying during checkout, this may be due to your cart total weight/size exceeding the carrier's limits for your delivery region. If you are experiencing the same issue with small items, please contact us.
- LCL Shipping Limitations - (9/12/25) All LCL shipping orders will be D2D (Door-2-Door). This option will require a business address, as well as a few other follow-up details which may include things like tax and import duty details. Depending on the country of delivery, brokerage may be required to bring the item through customs within the port before commencing domestic delivery. Some countries such as the US, we may be able to provide this brokerage, however please keep this in mind and have a potential solution in-mind when ordering via LCL. We are not informed on each country's import legislations. Please use discretion as this will be the responsibility of the buyer, as a resident of your country.