返金ポリシー

*Updated 11/8/26*

E.K. Motors does not accept returns or cancellations for correctly supplied goods that are free from defects, except where otherwise expressly provided for below or where required by applicable law. As a mail-order seller in Japan, E.K. Motors is not subject to a general statutory cooling-off period. Our return conditions are disclosed prior to purchase in accordance with the Act on Specified Commercial Transactions. Where no special return provisions are stated, Japanese law generally permits a consumer to withdraw or cancel a mail-order purchase within 8 days of receiving the goods, with the cost of returning the goods borne by the consumer. By clearly stating our return conditions prior to purchase, these specified return provisions apply instead.

Returns or cancellations may nevertheless be accepted where required by applicable consumer protection laws or under the specific exceptions stated in this policy. This includes, where applicable, statutory consumer rights in jurisdictions outside Japan, such as the European Union's 14-day right of withdrawal for eligible distance purchases. Qualifying made-to-order or clearly personalized goods may be excluded from such statutory withdrawal rights where the applicable legal exemption applies.

E.K. Motors will also consider returns or other appropriate remedies where an item is confirmed to be defective, materially different from its description, or incorrectly supplied by E.K. Motors, in accordance with applicable law. Customers should contact us before returning any item so that the issue can be assessed and the appropriate return procedure arranged. Return shipping costs for defective or incorrectly supplied goods will be handled in accordance with applicable law.

Except where otherwise required by applicable law, dissatisfaction, change of mind, incorrect product selection, failure to confirm vehicle compatibility or specifications, or a decision that a correctly supplied product is unsuitable does not constitute grounds for return. Made-to-order, custom, personalized, specially ordered, or otherwise specifically procured items may be non-returnable, including applicable aero and body components, where this is stated in the product description or applicable return conditions.

To request a return or report an issue with an order, please contact us at support@ekmotorsinc.jp before sending any item back. Items returned without prior contact and approval may not be accepted.

Damages and issues 

All items are inspected prior to shipment and, where applicable, securely packaged for transportation. E.K. Motors is not responsible for damage caused by the carrier or by improper handling after the item has left our possession; however, customers should notify us promptly of any apparent transit damage and provide clear photographs of the packaging and item so that the matter can be assessed and, where applicable, a carrier claim can be pursued.

E.K. Motors is also not responsible for damage incurred during installation, fitting, modification, painting, preparation, or other work performed after delivery. Customers are responsible for ensuring that items are correctly installed by a suitably qualified person and that compatibility and fitment have been confirmed prior to installation.

Minor cosmetic imperfections, including those that may occur as a result of manufacturing, finishing, storage, or transportation, will not be considered grounds for replacement or refund where they do not materially affect the functionality, fitment, performance, or structural integrity of the item. This may be particularly applicable to products such as FRP, fiberglass, carbon fiber, and other aftermarket body components, where minor surface imperfections, variations, pinholes, marks, or finishing irregularities may be inherent to the manufacturing process and may require preparation prior to painting or final installation.

Exceptions / non-returnable items

Certain orders and products are not eligible for return or cancellation due to their nature. This includes made-to-order, custom-made, or specially ordered items, including but not limited to aero parts and other products manufactured or prepared specifically for your order. Orders may also not be cancelled or returned due to a mistaken order after our 24-hour cancellation period has expired or once the order has been fulfilled or shipped.

A delay in delivery or failure to arrive within a customer’s personally required timeframe (such as a race, event, or other specific date) does not constitute grounds for cancellation or return where the order was otherwise processed and shipped in accordance with our stated handling and shipping terms. Additionally, returns will not be accepted where the product has been correctly supplied and the customer is dissatisfied for reasons relating to the inherent characteristics, appearance, fitment, specifications, limitations, or intended nature of the product, where such characteristics or limitations were disclosed in the product description or otherwise reasonably applicable to the item. This includes situations where the customer has ordered an item and subsequently decides that they do not like, want, or otherwise have a preference against the product, provided the product is not defective, damaged, incorrectly supplied, or materially different from its description. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

E.K. Motors does not offer exchanges for correctly supplied, non-defective products due to customer preference, incorrect product selection, change of mind, or failure to confirm compatibility or specifications prior to purchase. Customers are responsible for ensuring that the correct product, vehicle application, specification, size, and options are selected before placing an order.

If E.K. Motors has supplied an incorrect item, or an item is confirmed to be defective or materially different from its description, we may, where appropriate, provide a replacement or exchange for the correct or equivalent item. Customers must contact us before returning the item so that the issue can be assessed and the appropriate return or exchange procedure arranged. Where E.K. Motors is responsible for the error or defect, applicable return and replacement shipping costs will be handled in accordance with applicable law.

Replacement or exchange items will generally be shipped only after the original item has been returned and inspected, unless E.K. Motors agrees otherwise. Items that have been installed, modified, painted, altered, damaged during installation, or otherwise used may not be eligible for exchange where the issue is not attributable to a defect or error by E.K. Motors.

Made-to-order, custom, personalised, specially ordered, or otherwise specifically procured items are generally not eligible for exchange unless the item is defective, incorrectly supplied, or an exchange is otherwise required by applicable law. Nothing in this policy limits any statutory consumer rights applicable to the customer, including statutory rights that may apply to customers purchasing from E.K. Motors in other jurisdictions.

European Union 14 day cooling off period

For customers located within the European Union, applicable consumer protection laws may provide a statutory 14-day right of withdrawal for eligible goods purchased online. Where this right applies, customers may withdraw from their purchase within 14 days of receiving the goods without providing a reason.

The customer is responsible for arranging and paying the direct cost of returning the goods to E.K. Motors, provided this obligation has been disclosed prior to purchase. Returned goods must be handled only to the extent reasonably necessary to establish their nature, characteristics, and functionality, and the customer may be responsible for any diminished value resulting from handling beyond what is reasonably necessary. E.K. Motors will refund the purchase price and applicable standard outbound delivery costs in accordance with applicable law, but additional delivery charges resulting from the customer selecting a more expensive shipping method will not be refunded. The 14-day right of withdrawal does not apply to goods that are made to order or clearly personalized where the applicable legal exemption applies.

Separate statutory rights apply to goods that are faulty, damaged, materially different from their description, or incorrectly supplied. Where a product is confirmed to be faulty or incorrectly supplied, E.K. Motors will be responsible for the applicable return shipping costs in accordance with applicable law. Customers should therefore contact E.K. Motors before returning any item that they believe to be defective or incorrectly supplied so that the appropriate return procedure can be arranged. A customer's dissatisfaction, change of mind, incorrect selection, or decision that an otherwise correctly supplied product is unsuitable will generally be treated as a change-of-mind return, where applicable, and the customer will remain responsible for the return freight costs.

Refunds

Where a refund is approved, E.K. Motors will generally issue the refund using the original payment method used for the purchase, where reasonably possible. In cases where the original payment method cannot technically accept or process a refund, E.K. Motors may arrange an alternative refund method, such as bank transfer or another appropriate payment method, where permitted by applicable law. Where a customer is legally entitled to a monetary refund, E.K. Motors will not substitute store credit for a monetary refund without the customer's agreement.

For small-value refunds, E.K. Motors may offer store credit as an alternative to a monetary refund where the original payment method is impractical or unavailable. Store credit will only be issued in place of a monetary refund where the customer expressly agrees to this arrangement.

For customers exercising statutory consumer rights, including the applicable right of withdrawal within the European Union, refunds will be processed in accordance with the applicable law. Where EU withdrawal rights apply, the refund will generally be made using the same means of payment used for the original transaction unless the customer expressly agrees to another method and does not incur any fees as a result. E.K. Motors may withhold the refund where permitted by applicable law until the returned goods have been received or the customer has provided evidence that the goods have been sent back.

Nothing in this policy limits any statutory right to a refund or other remedy that applies to the customer under the laws applicable to their purchase.